Apple® today announced a new repair program, offering customers additional options for the most common out-of-warranty iPhone® repairs. Apple will provide more independent repair businesses — large or small — with the same genuine parts, tools, training, repair manuals and diagnostics as its Apple Authorized Service Providers (AASPs). The program is launching in the US with plans to expand to other countries.
“To better meet our customers’ needs, we’re making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network,” said Jeff Williams, Apple’s chief operating officer. “When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.”
The new independent repair provider program complements Apple’s continued investment in its growing global network of over 5,000 AASPs that lead the industry for customer satisfaction and help millions of people with both in- and out-of-warranty service for all Apple products.
There is no cost to join Apple’s independent repair program. To qualify for the new program, businesses need to have an Apple-certified technician who can perform the repairs. The process for certification is simple and free of charge. To learn more and apply, visit support.apple.com/irp-program. Qualifying repair businesses will receive Apple-genuine parts, tools, training, repair manuals and diagnostics at the same cost as AASPs.
Over the past year, Apple has launched a successful pilot with 20 independent repair businesses in North America, Europe and Asia who are currently offering genuine parts for repairs. Today’s announcement follows Apple’s recent major expansion of its authorized service network into every Best Buy store in the US, tripling the number of US AASP locations compared to three years ago.
If you can't shut something directly, make it looks like you are the leader and they need to follow, just remember to find nearest ravine to bury them all.
Wow, Louis again is in trap and become anti libertarian even
Just look - it is better to buy original Apple batteries and screens directly at very big premium, and not buy parts from the highly competitive and amazing market that should produce nice alternatives (as it is big request for them!). Market somehow mostly consist from people who want fast money and are selling you various not so nice used parts. Welcome to... imperialism, where big sharks control the ocean.
Another thing - neglecting of process logic, lack of viewing situation as it develops. Apple gradually made any repair harder and more costly, step by step. And continue to do so. But suddenly, after making things worse again, offered services to provide all their location and contacts (and additional) data in return for fuzzy promises Apple wants to know who you are and that you do and, I am sure, instantly figure out all financial situation on each of such companies. After this they will feed some selected mice small amount of cheese, and next the trap will snap. Apple will legally and economically destroy most of third party repair businesses. This guys will do it, just give them the time.
Proper way for libertarian who understands where he lives (during imperialism stage) is to demand for anti-monopoly system to intrude and force Apple and all of parts manufacturers to ship original parts they also sell to Apple into open market with premium no more than 20% compared to the prices in the Apple contracts. This also include all the Apple own design parts like chips, such as TSMC will have obligation to have safe stock for all chips for 5 years (20-30% of all chips made) and obligation to sell them according to demand with same margins limit. Such thing will also have interesting consequences, as Apple will start to bleed money they now get by offering replacement parts similar to auto makers at high premiums.
Trying to get our of the trap and becoming opportunist
Lenin considered the main enemy of the workers to be what he called “opportunism”– the placing of the real interests on the workers on the back burner in order to pursue temporary policies which might lead to some gains in the present but which actually damaged the long term interest of the workers.
The opportunist, by his very nature, tends to avoid a definite and final solution of a question; he is always seeking for alternatives; he writhes like an eel between mutually exclusive points of view; he tries to ‘be in agreement’ with all sides, but expresses his disagreements in amendments, doubts, pious and innocent wishes, etc. etc.
V.Lenin
Louis behavior is very good sample of opportunism. As without looking at the big picture and forgetting about strategic position towards Apple he really hope to gain something from the corporation move that can be viewed as small loosing of tempo while it is actually fully opposite thing.
Telling fairy tales how few top managers are nice people and they will somehow influence changes that are against strategic company interests... Where it is all coming from? It is coming from ideology of petty bourgeoisie that Louis belong to, as small size require constantly feel the winds and bend according to them, including becoming opportunist. It comes from not fully understanding how such decisions are being made, how they are being checked and rechecked and how even in case of small "influence" caused error corporations break the necks of anyone who will stand on a way of extra profits for the owners.
No, Apple is going for your scalps. But being large and having lot of people responsible for total win they are using longer term strategies. Now they will get all the data and most services will bring them, and they will ask for others they know talking with ones who will provide their data. And after some preparation and nice dramatic pause they will start to act like large retail chains coming in small city full of mom and pop shops, effectively undercutting and eliminating each of you, one by one. They can bear this, but you can't. And where necessary it'll be legal threats and where nothing works it will be fully dark and unofficial criminal actions. Same as big chains are doing across the world. Any methods is good if it leads to intended result.
Another petty bourgeoisie hope
"There are two classes, the proletariat and the bourgeoisie... And whoever isn't on one side is on the other".
J. Reed
And this guys always want to balance, find pretty warm place to be in harmony, but it never happens.
And as Apple will wipe most of them out, with nice smile on their CEO face - they won't complain much.
Right to Repair legislation is false hope
"Your representative" actually represent ruling class interests and it is Apple owners and investors that are in it.
More fun from Louis
Making damage to MacBook in such a way that authorized service could only replace mainboard (and hence won't be able to save the data on SSD), and doing it KNOWING this in advance. It is not the service that you can blame - it is Apple, as allowing authorized services to do actual repairs and providing them with small components will significantly reduce Apple profits.
Slowly going further
iPhone 11, 11 Pro, and 11 Pro Max will present customers with a warning if the devices are unable to verify a genuine display after a screen repair job. “If you need to replace your iPhone display, it’s important for certified technicians who use genuine Apple display parts to repair it,”
So, Louis, is it now some kind of bad part of management? Where is the good part, I mean your fantasies some time ago?
And this is where opportunism leads
It is not comfortable to openly say that Apple is gradually and steadily doing. So Louis constantly lie even to himself.
Louis agree that all this "Right to repair" stuff is pointless thingy and will be never reached
But he has no idea why.
yet
Either the dictatorship (i.e., the iron rule) of .. capitalists, or the dictatorship of the working class.
There is no middle course.
The scions of the aristocracy, intellectualists and petty gentry, badly educated on bad books, dream of a middle course. There is no middle course anywhere in the world, nor can there be. Either the dictatorship of the bourgeoisie (masked by ornate Socialist-Revolutionary ... phraseology about a people’s government, a constituent assembly, liberties, and the like), or the dictatorship of the proletariat. He who has not learned this from the whole history .. is a hopeless idiot.
V. Lenin
And it is simple. Schematics, modularity, right and actual ability to get chips for repairs and other such things are elements possible only under dictatorship of the working class.
One who can't get this and still eat old false phraseology of libertarians ... is a hopeless idiot.
Here it had been tons of hopeless idiots who constantly told me how it is all not related and that I just need to keep looking in the big companies mouth in the false hope of some reasonable response.
How idealism and opportunism can cloud someone's mind
Wow, it is people who watched some video blog who won't be making unrepairable and unprotected mess of notebooks. Really? Meaning that poor engineers who are making all this present things around us dreamed from childhood how to hurt humanity as much as possible (because they watched wrong animation series)? Seriously?
No, Louis. Laws is not "downstream of culture".
Law is the will of the ruling class transformed into legal regulations.
Print it in the big letters and attach above your bed, Louis. And you won't be asking stupid questions on how Apple get away with all that they do.
And all little "seeds that you had been planting all this years" somehow hurt reparability more and more. Get any notebook of 2009 and compare to 2019. Now it is soldered CPUs with Intel Boot Guard enabled (and that are not available on the market contrary to 2009!), soldered RAM, soldered SSDs must have come from your long time fans, I suppose?
Offering big money to companies to provide you boardview and schematics (that they already have for free, it does not require extra expenses) is also nuts. This guys keep them secret not because they did not watch your channel or they are inherently stupid. Nope.
Remember this famous quote from J. Reed. "There are two classes, the proletariat and the bourgeoisie... And whoever isn't on one side is on the other".
They do it because they are on the other side, and engineers, while being part of proletariat, are not realizing their interests and not fight for them. They are just simply implementing will of the ruling class. And they will just continue to watch your channel and won't widen their knowledge and asking your ideas credibility, they'll be still an idiots. Btw, Louis, you are also on the same side as they are, despite all the loud words. Because of libertarian views and "common logic" approach to core questions. This is why ruling class loves you and will try to promote more. Try to change videos adding class analysis and you will instantly see "results".
Either the dictatorship (i.e., the iron rule) of the landowners and capitalists, or the dictatorship of the working class.
There is no middle course.
The ... intellectualists and petty gentry, badly educated on bad books, dream of a middle course. There is no middle course anywhere in the world, nor can there be. Either the dictatorship of the bourgeoisie... or the dictatorship of the proletariat. He who has not learned this from the whole history .. is a hopeless idiot.
And this positive example is... new version of most unrepairable tablet/notebook in history. Because you now can open.. top cover. And they hide the screws, wow! Not that you can repair much of it, no. But look - it is positive thing, they blinked the right eye, must mean something!
Watch Louis explaining why capitalism sucks, point by point, but still not realizing that he tells you :-)
And this is how dictatorship of bourgeoisie looks like:
Representatives of ruling class are hearing out humble representatives of mostly petty bourgeoisie on how proletariat must live like :-)
Watch not the Louis bravado, but that the lady says, how despite any attempts all this had been turned down in all the states
Education, Louis, more political and economic education will save you.
Still same naïve level by Louis
On why Apple is run by enemies of the people
Of course video again has wet dream of Louis on how "free markets" and "real Capitalism" must work.
I have revelation for Luis - it never worked such way as you dream, and as we have now huge corporation and monopolies interleaved with banks and government (aka imperialism) - it never will. So, it is time to wake up.
Why does Apple prevent independent repair stores from accessing many of Apple’s spare parts and repair manuals? Isn’t this just a way for Apple to elbow out competition and extend its monopoly into the market for repairs?
Our goal is to achieve a safe and reliable repair for our customers, whether that repair is done by Apple or a service provider designated by Apple. Apple has spent time and money to make Apple devices incredibly user friendly—but they are still complex, very technical machines. And there are a number of factors that go into achieving the goal of ensuring repairs on these complex devices are safe and reliable.
It is so fun to read greedy capitalist writing how caring they are about safety.
Genuine Apple parts are designed, tested and manufactured for Apple quality and performance standards. If a customer needs an Apple device repaired, it’s important that the repair be conducted by a certified technician who has completed Apple service training and who uses genuine Apple parts and tools. Repairs performed by untrained technicians might not follow proper safety and repair procedures and could result in improper function, product quality issues or safety events. Additionally, repairs that do not properly replace screws or cowlings might leave behind loose parts that could damage a component such as the battery, causing overheating or resulting in injury. For these reasons, we believe it is important for repair shops to receive proper training when obtaining access to spare parts and repair manuals.
No, it is not important. Same scary stories.
We continue to expand the number of locations where consumers can get repairs, while maintaining a priority on safety and reliability. Apple continues to grow its base of third- party repair providers in the United States. Eligible repair providers can now apply to participate in Apple’s recently announced independent repair provider program (IRP). In addition, we have expanded the Authorized Service Provider program. In 2018, we expanded the scope of our Authorized Service Provider program with Apple’s major expansion of its authorized service network into every Best Buy store in the US, tripling the number of U.S. Apple Authorized Service Provider (“AASP”) locations compared to three years ago. We now have nearly 1,000 Best Buy stores across the US providing expert service and repairs for Apple products. We continue to focus on providing customers convenient access to authorized repair locations—but we will never compromise on safety.
Actually they expand number of points where they can collect items from you and replace it or send further to already existing repair locations. And they do it ONLY to rise their profits.
What types of repairs does Apple prevent its authorized technicians from making on Apple devices and what are the reasons for doing so?
AASPs conduct the exact same repairs that Apple Retail Stores offer. There are a very limited number of repairs that require special fixtures or equipment, necessitating that those repairs be done at an Apple Repair Center. In these cases, neither an Apple Retail Store nor an AASP will be permitted to conduct the repair. But they can mail the device to the closest Apple Repair Center to do the repair and then ship it back to the customer.
To be short - it prevents all and any useful repairs.
Does Apple take any actions to block consumers from seeking out or using repair shops that offer a broader range of repairs than those offered by authorized technicians? If yes, describe each action that Apple takes and the reason for doing so.
Apple does not take any actions to block consumers from seeking out or using repair shops that offer a broader range of repairs than those offered by Apple’s authorized technicians. Customers are free to obtain repairs from any repair shop of their choice.
Whole topic is about this, as Apple now made database of third party repair firms and you will soon see usage of this database. Smart and cunning one.
For each year since 2009, please identify the total revenue that Apple derived from repair services.
For each year since 2009, the costs of providing repair services has exceeded the revenue generated by repairs.
Question had been about revenue, not how it relates to cost of repairs. And any accountant know how you can make ANY costs to be more than total revenue, not hard to bake such. Here they just added cost of all warranty repairs and replacements and this made it "unprofitable", of course it is obvious and blatant lie. Repairs for out of warranty Apple products are EXTREMELY profitable. Most profitable in all consumer electronic industry.
Apple has created a network of Apple Authorized Service Providers (AASPs) to make Apple-certified repairs. Please provide a full list of repairs that Apple permits AASPs to make on Apple products.
AASPs are permitted to conduct exactly the same repairs, both in terms of product and type of repair, that Apple Retail Stores conduct. These repairs are described below. As noted below, the ability to repair certain modules depends on the model of the Apple device.
In short - it is just simple parts replacement, not repairs.
iPhone
- Display
- Battery
- Speaker
- Camera
Mac Portables
- Top Case can include battery, keyboard, trackpad and speakers
- Bottom Cover
- Motherboard
- Solid State Drive (lie - all new notes have SSD soldered on motherboard!)
- Memory (same shit!)
- Fan(s)
- Display
- Trackpad
- Speakers
- Battery
- Internal Flex Cables
- Antennas
- Touch ID
- Small Circuit Boards (I/O, audio, etc.)
- Power Adapter/Cable
For other Apple products, both Apple direct repair channels and AASPs offer repair services through refunds or replacements. We currently do not provide same unit repairs for all products due to the challenge of reliably re-assembling devices after disassembling the unit for repair. For example, it is not possible to reliably repair some products because it is not feasible to split products into its component parts without significant risk of damage to those components.
Does Apple limit the repairs it permits AASPs to make? If so, please provide a full list of the repairs that AASPs are not permitted to make and explain all the reasons Apple does not permit each type of repair.
AASPs are permitted to conduct exactly the same repairs (both type of repair and type of product) that Apple’s Retail Store staff are permitted to conduct. For more complicated repairs that cannot be handled at stores (at Genius Bars and at AASP store locations), both Apple Retail Store and AASP technicians can mail the units for repair to the nearest Apple Repair Center.
If a customer seeks a repair that an AASP will not make and the customer then seeks that same repair from an unauthorized technician, will Apple refuse repair services to that customer in the future? If yes, explain all the reasons why Apple refuses access to future repair services.
Apple would not refuse repair services to that customer in the future. For example, Apple does not automatically reject service for a device that show attempts by third parties to perform repairs. Similarly, the presence of non-Apple genuine components that are designed to mimic the function of Apple genuine components, even if those components infringe on Apple’s intellectual property, does not automatically make the device ineligible for service by Apple.
However, Apple may not provide services to devices under the following circumstances:
- Devices in which certain original components, such as the main logic board and enclosure, have been replaced with non-original components. This is due to the fact that to replace these components the device has to be disassembled to a point that special tooling and processes are required to reassemble the device. Attempting to reassemble devices disassembled to this state without using proper Apple tools and processes may result in the issue the customer has reported.
- When a device has been disassembled to a point that special tooling and processes are required to reassemble the device.
- When an Apple genuine component is replaced with a counterfeit component designed to look like an Apple genuine component, but not designed to function (e.g., fake speaker or camera modules).
- When a device is beyond economic repair such that repairing the device would result in greater cost to the customer than replacing the device.
- Devices that are missing components.
- Devices with intentional tampering designed to defraud Apple.
It is also lie. Apple will NEVER get your note for repairs if they will find unauthorized repairs being made prior this.
Are there any repair shops to which Apple will not sell Apple replacement parts? If yes, please identify and describe the factors that determine whether Apple will or will not sell replacement parts to a repair shop.
Eligible repair providers can now apply to participate in the independent repair provider program (IRP). If accepted into the program, Apple will sell commonly repaired components, including iPhone displays and batteries to participants. Apple also provides access to training, tools and processes to allow IRPs to perform repairs on iPhones. Eligibility criteria include that the repair shop or a sole proprietor runs a repair business that has at least one trained technician to conduct the repairs.
Which Apple spare or replacement parts does Apple make available for purchase by customers who may want to repair products themselves or hire an independent technician?
Apple has launched an independent repair provider program. As noted above, we currently only support sole proprietors and repair providers who conduct repairs as a business, and not individuals. Repairs performed by individuals, who are more likely to be untrained technicians, increases the likelihood that repairs will not follow proper safety and repair procedures and could result in improper function, product quality issues or safety events.
Again scary stories.
From https://docs.house.gov/meetings/JU/JU05/20190716/109793/HHRG-116-JU05-20190716-SD036.pdf
One of the worst ever videos by Louis
Not only he missed simple trick Apple used to lie - including warranty repair costs as losses.
But he somehow speculate that Apple can be loosing money by not refurbishing replaced parts, it is badly wrong assumption, as our of warranty cost of repairs already incudes 100-200% Apple profits (on some new smartphone repairs it can reach 1000%). They don't need any refurbishing.
Right to repair is about capitalism. And as US marines, for now, defend capitalism around the world - they have exactly that they can get.
Petty bourgeoisie is always such, they vibrate, they move from Apple condemnation to strange attempts to talk with the predator in soft reasonable voice so he won't eat them. Strangely, it never helps.
So, specially for Louis is this old nice text
A Lamb, one sweltering day, came by a stream to drink.
An lo, calamity had to befall him
In that a hungry Wolf was scouring about nearby.
He sees the Lamb and rushes to his prey;
But, to give the deed the look and sense of law,
He yells, “How dare you, you rogue, immerse your filthy mug
In my pure drinking water,
and cloud it with silt and sand?
For such impertinence
I will indeed remove your head!” –
“His Highness Wolf permitting,
I will dare submit that I am drinking
About a hundred paces downstream;
His wrath is all for naught:
I cannot possibly pollute his draft of water.” –
“And thus I lie?!
You wretch! Such rudeness is unheard of in this world!
And I remember, too, a couple of summers back,
You, in this very spot, insulted me!”
“For goodness’ sake, I am not a year old yet,”
Pleads the Lamb. “It was your brother, then.”
“I have no brothers.” “Then some other relative,
Or someone of your ilk.
You all, your dogs, and all your shepherds,
You wish me ill
And hurt me any time and any way you are able.
But I will make you pay for all their sins!”
“Oh, but how am I at fault?” – “Shut up! Enough!
I’ve no time to sort through your transgressions!
You are at fault that I am famished,”
He said – and dragged the Lamb into the woods.
No, Louis, government is not out of touch. It is perfectly in tight touch with ruling class (and part of this are Apple owners). Hence why such things are possible. And it is not required to wait to understand for who they all work for, smart people figured it all out in 19th century, such knowledge available right now for free:L-)
One more tale by Krylov, exactly about proposed law
The Wolves and the sheep
Really?
It'll take another year to realize real Apple plan.
Lobbyists are being paid for results, not for how they sound like. And now they are winning 99:0.
And here goes opportunism in worse of its form
Issue here is that Right to Repair for now went nowhere. it is not even slightest progress.
Yet it is constant attempts to convince yourself that it is ok, just need more gentle, more caring, more law abiding. Calm yourself by saying that copyright and capitalist state won't change in centuries.
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