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Canon USA Expands CarePAK PLUS Plan
  • Canon U.S.A., Inc. is excited to announce the expansion of the already cost-effective, benefit-rich accidental coverage plan.

    Starting today, customers have even more perks with the addition of:\

    • Free two-way shipping to and from Canon for all service and repairs\
    • Free camera maintenance with sensor cleanings up to two times for Canon DSLR cameras or EF Lenses\
    • Dedicated phone and email support at 1-833-CAREPAK (1-833-227-3725) and carepakplus@cits.canon.com

    Customers who purchase CarePAK PLUS already enjoy protection against drops, spills, and power surges as well as additional hardware coverage from normal wear and tear.  The plan also includes Image Recovery for cameras and camcorders that utilize a removable memory card -- designed to retrieve irreplaceable images or videos otherwise lost or corrupted.  CarePAK PLUS provides up to four years of service and support from the date of purchase for Canon products including cameras, binoculars, camcorders, printers, and projectors. With a CarePAK PLUS protection plan, a damaged product will be repaired to good working condition or replaced with an equivalent product. Canon customers can also enjoy service direct from Canon using only genuine Canon parts.  This coverage plan is unique to Canon and currently not available from other providers.

    All the new benefits listed above are retroactive to all current customers who have an active CarePAK PLUS.

    Today also marks the launch of an exciting new CarePAK PLUS promotion.  Now through July 7, 2018, 13 months free Canon CarePAK PLUS is included at no additional cost to customers who purchase select Canon cameras and lenses and register their product within 30 days.  The promotion also includes a special upgrade offer.  Customers who purchase a 36-month CarePAK PLUS with their product purchase will receive a total of 49 months of coverage plus Image Recovery from day 1!

    Additional details about Canon CarePAK PLUS can be found at: usa.canon.com/carepak-plus.

    To learn more about the current CarePAK PLUS promotion, please visit usa.canon.com/protection.

    For more information about Canon CarePAK PLUS and other Service & Support benefits offered by the digital imaging leader, please reach out to Eloise Pisano at episano@cusa.canon.com.

  • 3 Replies sorted by
  • Camera insurance. Good strategy,

  • MELVILLE, N.Y., May 30, 2018 – Canon U.S.A. Inc., a leader in digital imaging solutions, today announced the expansion of its CarePAK PRO and CarePAK PLUS service and support offerings for imaging professionals. The current CarePAK PRO program, which now includes accidental damage protection, has been restructured to meet the needs of the professional cinema, house of worship, and in-house corporate video production industries, among other professional video markets, and now covers Cinema EOS Cameras, Cinema Lenses, and Professional Camcorders. Additionally, the popular CarePAK PLUS plan, which currently includes professional SLR camera systems among other consumer products, has been expanded to cover Canon imagePROGRAF PRO-1000, PIXMA PRO-100, and PIXMA PRO-10 professional inkjet printers.

    “Providing yet another solution to our customers, the CarePAK program expansion allows us to extend our services to more of Canon’s professional customers, implementing a worry-free ownership experience to help visual story-tellers focus and bring forth their creative visions,” said Kazuto Ogawa, president and COO, Canon U.S.A., Inc.

    With CarePAK, customers can feel confident that their investment is covered by Canon’s world-class service and support. In addition to accidental damage protection from drops, spills, power surges, and other unforeseen events, CarePAK PLUS and CarePAK PRO provide normal wear and tear coverage for hardware and include Image Recovery*, designed to retrieve lost or corrupted images or videos from cameras, camcorders and printers with a memory card slot (only for use with a removable memory card).

    Additional CarePAK benefits include:

    • Priority service for fast, reliable repairs and minimal downtime
    • Service and support direct from Canon using only genuine Canon parts
    • $0 deductible for any repair or replacement
    • Free shipping to and from Canon for all service and repairs
    • Dedicated phone and email support at 1-833-CAREPAK (1-833-227-3725) and carepakpro@cits.canon.com or carepakplus@cits.canon.com
    • Ability to transfer the plans during the coverage period to a new owner

    Under a CarePAK plan, a damaged product will be repaired to good working condition or replaced with the same or an equivalent product, a feature that is unique to Canon and currently not available from other providers.
    CarePAK PRO and CarePAK PLUS will be available for Canon Cinema Cameras, Cinema Lenses, Professional Camcorders, and Professional Inkjet Printers beginning June 1 and can be purchased at the time of product purchase, or for up to 90 days thereafter.

    For more information, please visit usa.canon.com/carepak. For those in attendance at this year’s Cine Gear Expo, stop by the Canon booth (number 12) to learn more about Canon’s service and support offerings, including CarePAK PRO.