Tagged with gh5 - Personal View Talks http://personal-view.com/talks/discussions/tagged/gh5/p2/feed.rss Sun, 17 Nov 24 20:50:13 +0000 Tagged with gh5 - Personal View Talks en-CA My very bitter GH5 experience & how Panasonic treats customers http://personal-view.com/talks/discussion/17142/my-very-bitter-gh5-experience-how-panasonic-treats-customers Tue, 13 Jun 2017 21:33:40 +0000 yiannis_zach 17142@/talks/discussions Hi guys,

I'd like to share here, in a separate-dedicated post (I have a serious reason for this), my very bitter experience with Panasonic & my GH5:

I have been a faithful Panasonic user since the GH2 camera (we, most of us here had one, especially after @driftwood's hack) and also have had since, at least the following Panasonic camera-models: GH3, GH4, now the (defected in my case) GH5, but also the G7, G80, GM1 and just a week ago I received my GX80. I have also owned most of the Panasonic-Lumix lenses.

I placed my pre-order for the GH5 on 19/01/2017 via CVP.com (UK dealer) and although the final receipt of purchase was made by the CVP company on the 24/03/2017, when I applied for the 5 year-warranty Panasonic offered to clients that pre-ordered the GH5, in the warranty confirmation I received from Panasonic-UK, my warranty counting from the pre-order’s date & not from the date that the final receipt was made, so actually Panasonic-UK short changed (stole) the customer over 2 MONTHS on the warranty period.

I've never contacted Panasonic for this last matter, but the warranty should/has to start from final receipt of goods...

Now: The camera I received was defective, having the following problem described below -as in my note to Panasonic-FR service centre where

I sent the camera for repair, on the 09/05/2017:

“Very often, when I switch-on the camera, both the EFV and the monitor are going completely black. The camera does takes pics/videos while all is black (but I’m not able to see what I shoot, through the EVF or/and the monitor). I have to switch-Off the camera and then ON again, in order for the camera to start working properly… And when I do so, the camera needs at least 3-4 seconds to get Switched-Off, which means that if on a job (wedding or other) I need immediate response from the camera, I simply don’t get it. Same applies after "Sleep-Mode": I press the Shutter-Button in order to “wake-up” the camera so to shoot something important that may happening in-front-of me, but everything is completely black, so I’m losing those important moments I wished to shot… Both the above cases are happening 1 out of 3-4 times I try to work with the camera, so you may not be able to notice this immediately, but after some tries. I’ve tried to correct this by using the “Reset” in camera’s settings, I was also hoping that this may be fixed by the latest firmware, but nothing… As you understand, this way the camera is completely useless, especially for serious use."

I contacted CVP, the guys there told me to send the camera to them, but as I Live in France, I said "let me contact Panasonic-FR too before I'll ship to you".

When I first contacted -on the 09/05/2017- Panasonic-FR, I explained them in every detail the issue that the camera has and made them clear that the product was purchased from a UK store. As of course it is covered also by the European warranty, they told me that I had to send it to their service centre, named "Nikken Tecno France" which I did. I immediately contacted this last company/service-centre and the same day (09/05/2017) the camera was shipped to them.

They received it on the 12/05/2017.

I got the camera back from "Nikken Tecno France" on the 26/05/2017, & after they had changed (as they describe it in their invoice) the "Printed Circuit Board", but, with great surprise, I discovered that the camera not only had the same exact issue as before, but it was also scratched on the outer body (a tiny scratch up and right, close to the shutter button), and also their "repair" had affected the performance of the camera, more specifically the ISO performance, like for example shooting in any "Picture-Profile" at ISO-3200 was like shooting the same camera before with ISO-25800... Full of ugly noise... Even my GH4 at ISO-3200 was way cleaner at this same ISO.

Here to mention that I sent to "Nikken Tecno France" a camera with V-LOG installed (an extra purchase, cost of €106), but I received a camera without V-LOG, so new contact with Panasonic-France (only for the V-LOG as the old key-code can't be installed twice), the same day I received it from the "repair" (26/05/2017, I keep all emails) before discovering the new problems the camera had after I received it back. 3 weeks since that the V-LOG key-code asked and I've never received anything back from them... But even if they'll do send me one is now useless, you'll see below why.

Back to the main issues: I contacted "Nikken Tecno France", they said to send it back, so to pay again from my own pocket the new postage expenses, I refused that they will touch my camera again, then I called back Panasonic-FR, I explained them all the above issues (including that the camera received scratched from their repair service) and the person on the phone from Panasonic-FR clients service, after she spoke with a manager while I was waiting on my phone-call, she told me that they were going to contact CVP, in order to arrange a camera replacement with a brand new one. This, on the 31/05/2017...

I contacted CVP this same day to inform them about the situation and what Panasonic-FR told me, and they advised me (so to shorten the

time as they -wisely- said) to send my camera and everything I received with my purchase, back to them. And so I did.

The camera left my hands on the 31/05/2017 and received by "CVP Pro-Repairs team" department the 06/06/2017 (and it's been there since)...

As I had no news from Panasonic's side after they told me for a replacement on the 31/05/2017, I contacted again the French department and spoke once again with them (07/06/2017), and they told me (for first time!!) that Panasonic-UK is the only responsible for my case... I reminded to them our last conversation from the 31/05/2017 when they told that the camera will be replaced, & they said “give us some time to speak with manager” and after some minutes I received an email:

“We kindly ask you to contact the UK team that is able to guide you in finding the authorized service centre for your GH5 product” (!!!) ...

So, "from Annas to Kaiafas", like I'm Panasonic's tennis-ball...

This same day, immediately, I called Panasonic-UK for first time and spoke with someone named John. I was calling from France to UK, so extra money spent on phone calls... I had to start from the very beginning, explaining everything in every little detail and at the end, John told me that for this "just recently released brand new product", ONLY Panasonic-UK and its special-dedicated service-centre was the one and only that the camera had to be sent from the very beginning and that Panasonic-FR did a huge mistake not to ask me from the very beginning to contact the UK department and only... He concluded his speech that now Panasonic-FR had to give me the solution to their mistake...

Back again to Panasonic-FR (all this, the Wednesday 07/06/2017), new call to them, new apologies from their side, new discussions between personnel & manager, so she finally said "Please give us 2-3 days, maybe Friday you'll have my news"...

Until today, 14/06/2017, 36 days after I first sent my GH5 for repair & I still don't have my camera in my hands. 36 full days, without a product which costs: €2000 + €106 the V-LOG + €50 for 2 shipments + many phone calls cost + time lost (which means non-working time = losing income)...

Yesterday I called once again both Panasonic-FR & Panasonic-UK, they both saying "your case is under review"... They also both mentioned that CVP is responsible that I don't have a replacement in my hands sent by them for the period my own camera is at them... New "tennis game" here again...

In less than 2 weeks from today, I fly to Greece where I'll stay 5 weeks & have to use my camera & no-one has ANY IDEA when a solution will be given... If not a camera will be shipped to me within a week from now, I'm just f@cked up... & I'll be able again to receive a camera (if they'll have decide till then) after the 3 of August, which means I'll be for over 3 months without my tool that I have fully paid to them...

Any help-suggestion will be much appreciated. A letter sent to all of them (Pana UK & FR + to CVP) yesterday & I really don't know what else to do. To make a video & publish it online & then share it to any forum related to Pana? Talk with a lawyer? I don't really know...

@Vitaliy_Kiselev? or even Nick @driftwood that you're a Pana boy now, any help?

Thanks everyone for your time.

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Is V-log identical in both the GH4 and GH5? http://personal-view.com/talks/discussion/17140/is-v-log-identical-in-both-the-gh4-and-gh5 Tue, 13 Jun 2017 10:57:17 +0000 Brian_Siano 17140@/talks/discussions I can't determine if this has been asked before, so I apologize for any duplication. But is the V-log implementation identical between these cameras?

For example, if I were to shot the same scene with the two cameras, both using V-log and otherwise identical settings, would the resulting video be more or less the same?

Could I use the same LUTs on the footage? Or does GH5 V-log footage require different LUTs than those of the GH4?

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GH5 DIY Power Solution development http://personal-view.com/talks/discussion/16830/gh5-diy-power-solution-development Sat, 29 Apr 2017 22:15:35 +0000 nahlene 16830@/talks/discussions Dear fellows @ Personal View,

New registered user but frequent visitor here. My name is Chenxing and I am based in Toronto, Canada. I run a small documentary and commercial production house ( our website). 1 month ago We've got an early shipping of the GH5 and tested in field. Turns out the battery performance is not as good as i hoped (4k with IBIS only last a bit more than 1 hour 20 mins in real world usage.). So 1 month later, now I am in the process of co-designing an enhanced battery grip specifically for GH5 that will be able to at least triple GH5 4k running time, AND optionally output power for more devices.

I am now working with a reputed camera power supply workshop in Beijing, China. We are half-way in the prototype making and expected to have this thing go on KICKSTARTER by the end of May and start shipping around early August.

As you can see in the pictures below, at this time we have finished the 1st prototype with Li-polymer built-in battery, which currently supplies 5500mAh (a standard Panasonic DMW-BLF19 supplies 1860mAh), our not-so-scientific first test suggests that the GH5 camera will continuous run around 9 hours with the grip (4k 422 10bit, Leica 12-60 f2.8-4, on tripod, IBIS abled but it's slacking on tripod.)

image

But here's the fun part, in the Prototype ii, i am suggesting to implement additional power outputs on the grip. So that the grip will be able to supply 7.4 power to gh5 via dummy battery while simultaneously supply:

  • DC 12v (emergency use for most LEDs and some hungrier devices such as BMDCC and BMMCC)
  • DC 7.4v (most monitors, recorders, taredek wireless devices can be powered by 7.4v power)
  • 5v USB (emergency charging for most smartphones, most Sony α series, and some wierdo small LEDs)

I've got this idea to carry less battery and most importantly, improve the ergonomic of the whole rig (decrease the weight on the top). Essentially it's got most of benefit of using v-mount battery without the weight, size, cost and troubles.

But since this would cost a bit in R&D and implementation. I'd like to ask some questions to help us better make decisions. You opinion is deeply appreciated:

  1. Do you think you would buy this battery grip with power output? If so, what do you mostly shoot?
  2. Do you think the 3 power output plan meets your need? If it's too much or not enough let me know.
  3. Is there any other additional function you really want to add to this battery grip?
  4. What is your price range perception for this product.

THANK YOU FOR YOUR PARTICIPATION.

If this product could achieve reasonably well reception we will use the income to design a generic battery grip for all dslr and mirrorless video cameras that can also be used partially as a cheeseplate/halfcage (an optimized and more practical competition to Atomos PowerStation sort of...).

image

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Gh5 rw2 files color shift in lightroom and camera raw http://personal-view.com/talks/discussion/17028/gh5-rw2-files-color-shift-in-lightroom-and-camera-raw Fri, 26 May 2017 16:17:31 +0000 sebolla 17028@/talks/discussions Hi,i'm new here...i did a couple of timelapse tests with the gh5 and it seems that lightroom and camera raw interpretate rw2 files not correctly...in the underexposed areas there is a color shift..sometimes magenta and sometimes blue..it's pretty noticeable when you export the timelapse resulting in colours flicker...if i import those files in faststone or silkpix they don't show colour issue... Anyone have the same issue??

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Wolfcrow Review GH5 http://personal-view.com/talks/discussion/16987/wolfcrow-review-gh5 Tue, 23 May 2017 01:33:54 +0000 alcomposer 16987@/talks/discussions Quote of 2017: "...by the end of this [review] if you still cannot make up your mind on whether you should buy this camera or not, then maybe the best thing to do is not buy the camera at all, and maybe not buy any camera."

Strange thing is that I find that online everyone seems to 'buy first' - 'return later'. In Australia I don't think we have such amazing return policies.

I remember when I purchased a product from B&H (In the physical B&H shop) the sales assistant told me to use the product- and return it if I didn't like it for 'any reason'.

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GH5 with Sigma 4.5mm Circular Fisheye http://personal-view.com/talks/discussion/16951/gh5-with-sigma-4.5mm-circular-fisheye Wed, 17 May 2017 02:46:44 +0000 alcomposer 16951@/talks/discussions Just tested the GH5 with Sigma 4.5mm Circular Fisheye Lens.

In Anamorphic mode & 6k Photovideo mode the full Circular Fisheye image is perfectly framed. This is the highest resolution FullDome image we can capture on a low cost system - before using a Blackmagic, Kinefinity or RED camera solution.

I had used the GH4 with the same lens- and this needed a speed booster to achieve the same result.

Could be interesting for Fulldome Planetarium Capture! Especially once Panasonic update Anamorphic mode to high quality. Would be nice if 6k Photovideo mode was also updated to higher quality as well- and 4:2:2.

I am also interested in testing Kinefinity with the Yashuhara Madoka on a Kinefinity. Which should allow similar resolution capture. http://www.yasuhara.co.jp/madoka/index-e.html

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Stolen: GH5 + SLR Magic 35mm x2 T2.4 Anamorphic Lens http://personal-view.com/talks/discussion/16750/stolen-gh5-slr-magic-35mm-x2-t2.4-anamorphic-lens Sat, 15 Apr 2017 08:10:43 +0000 driftwood 16750@/talks/discussions Dear P-V users As many of you are probably aware on the 6th April 2017 I had my GH5 and a SLR Magic 35mm x2 Anamorphic lens stolen from me in Barcelona in the area of Via Publica Urbana career d'en Monec.

The GH5 serial is WG -PP001244.

The SLR Magic lens had a white sticker with number which has probably been ripped off by now.

Strangely enough, but it could be just coincidence, a similar lens has come on the market at ebay from a seller in Carlsbad, California, United States. Now it could very well have travelled that far in just over a week so Im not excluding it.

http://www.ebay.com/itm/SLR-Magic-35mm-T2-4-2x-Anamorphot-CINE-Lens-MFT-Mount-/282433781260?hash=item41c25d7e0c:g:r14AAOSwpkFY8XCh

I am considering first contacting Spanish Police to investigate with eBay but I was wondering about other people's experiences regarding possible sightings of their stolen goods and whether to just leave it be...

I'd be interested to know other peoples ideas.

Just a bit strange that this particular lens shows up! I don't expect I will ever see the camera again.

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Need Clarification on the new Lumix 12-35 II & 35-100 II Lenses http://personal-view.com/talks/discussion/16640/need-clarification-on-the-new-lumix-12-35-ii-35-100-ii-lenses Sat, 25 Mar 2017 08:18:24 +0000 smoke23 16640@/talks/discussions I'm looking for clarification on the new Panasonic Lumix 12-35 II & 35-100 II lenses. I already have a 12-35 & 35-100, what are the benefits of these news lenses if you're getting a GH5 compared to the version 1?

Is it worth the upgrade?

Thanks!

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Panasonic Lumix GH5 Testing Requests http://personal-view.com/talks/discussion/16411/panasonic-lumix-gh5-testing-requests Sun, 05 Feb 2017 09:52:36 +0000 tylerknight 16411@/talks/discussions My name is Tyler Knight, I am a Lumix Ambassador and LumixStories.ca Storyteller in Canada.

I will be receiving a pre-production unit to test next week and want to put it through its paces. I will have access to the body, xlr adapter, battery grip, and the new 12-60 Leica kit lens.

Please comment below with your test requests and any specifics and I will do my best to accommodate! Let me know the features that you're really excited to see, and features you've seen examples of but have questions about. I will have it for approximately 2-3 weeks and will be doing a daily vlog showcasing as much as possible.

As stated in the other thread, I have many scheduled shoots already as I am a full time videographer/photographer and will be using this as a chance to really see how it performs in a real-world setting!

Once the requests come in and videos come out, I would like to assemble them in a stickied post at the top of this thread if possible with the type of test, and the link beside it (eg. GH5 low light comparision to GH4 and G85)

I have a large collection of vintage lenses I will be testing, as well as comparing lumix lenses across my other Lumix cameras such as GH4, G85 (G80) and GX85 (GX80)

Looking forward to hearing your requests!

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GH5 Camera http://personal-view.com/talks/discussion/8438/gh5-camera Tue, 15 Oct 2013 13:56:43 +0000 mjfan 8438@/talks/discussions When is the GH5 camera coming out? i'm so ready for it! hopefully it will have the panasonic sensor and not the sony sensor found in the gh3!

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Crashed Panasonic GH3 and 8mm fisheye... sold for repairing elements? http://personal-view.com/talks/discussion/8137/crashed-panasonic-gh3-and-8mm-fisheye...-sold-for-repairing-elements Tue, 17 Sep 2013 03:29:10 +0000 kaikerr 8137@/talks/discussions Well, it's hard to write this, but I bought a GH3 three months ago and last weekend as I was filming some landscape timelapse in Valle del Jerte (so beautiful) the camera drop from a second floor as I was approaching to stop the timelapse after 12 minutes filming with no problem (damn wind, 2000 € flying!!!) and smashed against a rock. As it's seen in the photo the camera it's not very damaged as I could expect (it was al in one piece) but obviously it doesn't turn on and I don't know what to do with it: - send it to Panasonic? don't know how much money could be and never heard about an experience like this, how long could they take to repair it or whether it is worth... - or maybe sell it as a repairing elements kit for other cameras...

And now I need a new camera as my job depends on it, but a lot of doubts come to me: - buy another GH3 as there's nothing still on hacking it? - a hacked GH2 as I wait for the new upcoming GH5? Have someone any truthful news on thew GH5 or a soon hack for the GH3?

:(

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